FREQUENTLY ASKED QUESTIONS
What are your payment methods?
We accept VISA/Mastercards and PayNow/bank transfer.
Do you ship overseas?
We only ship locally and do not offer international shipping at the moment.
Can I exchange or refund an item?
Please check out our Exchange and Refund Policy here.
I need to amend my order after I submitted, can I do so?
We aim to ship your order as soon as we receive the confirmation. Should there be any changes, please email us at firstname.lastname@example.org. We will do our best to accommodate. However, if the order has been shipped, any changes will be subjected to our Exchange & refunds policy.
How long does it take for my order to arrive?
For in-stock items, your order will be processed in 1-2 business days. Parcels will be packed, dispatched and shipped within 3-7 business days. Please look out for a shipping confirmation email from us. Please click here for more shipping information.
Do I have to pay first for a pre-order item?
Yes, this is to make sure the item is yours and yours only!
- My question is not listed here, where can I get assistance?
We'd love to hear from you! Click here to contact us.